BOOKING TERMS

We do not accept bookings of all male or all female groups or from any group where the party leader is under 21 years of age. A £200 ($350) deposit is required to secure the booking. This is non refundable. The balance is payable in full 60 days before departure. A £200 ($350) security deposit is required to cover breakage's, damage to the Villa, its contents or any exceptional cleaning costs that may be deemed necessary. This is payable with the final balance. Your security deposit is refundable within 28 days after your holiday, once we have received advice from the management company that all is satisfactory. The number of guests must be as on the booking form.

Booking form. You may not sub-let the Villa or permit persons not listed to stay overnight. Persons in the villa may not smoke. Pets or animals are not permitted and no Motor Homes may be hooked up to the villa or to be parked on the community.

Any of the above listed will be taken as a breach of contract and you may be asked to leave the villa. No alternative accommodation will be offered nor compensation paid and your deposit will be withheld.


Full payment of deposit and booking form must be received in order for the booking to be confirmed. Any cancellation must be in writing, the effective date of cancellation is the date of receipt of your communication at the address below.

17 BEECH CLOSE
WHITWORTH
ROCHDALE
LANCASHIRE, OL12 8AR
U.K.

The following cancellation charges will be payable:

8-6 WEEKS RETURN 75% OF BALANCE OF BOOKING
6-4 WEEKS RETURN 50% OF BALANCE . . . . . . . . .
4 WEEKS OR LESS NO REFUND . . . . . . . . . . . .


Liability

The owners accept no liability whatsoever for any personal injury, accident, sustained by any member of your party or of any other visitor to the Villa or for any loss or damage to any belongings brought onto the property.
The pool is regularly inspected, cleaned and maintained but may be affected by dust, dirt or insects - particularly during and after bad weather.

Breakdown. Very occasionally , pool heating or lighting etc break down, in the unlikely event that the pool heating fails during your stay (if you have pre-ordered this) the Management Company will either provide the owed day's pool heating at a later time or if this proves impossible refund the unused portion of pool heating cost. Should the underwater light fail please contact the management company who will repair it at the earliest possible time.

Pool Heating. Pool heating is recommended (but not compulsory) for stays between November and April (but can be ordered for any month) there is a 7 day minimum period for pool heating. If you order pool heating after arrival there is an additional £20 fee. The pool thermal blanket must be used in conjunction with the pool heating.

The Weather. We have no control over the weather and if you have requested pool heating and the weather is warm you will pay for ordered pool heating as this will have been turned on in advance of your arrival and no refunds will be given in these circumstances.

Warming Up. If you order pool heating it will be turned on as early as possible on the day of your arrival and depending on the weather may take some hours to achieve the correct temperature. We cannot turn pool heating on for you whilst your rental home is occupied by other guests. Please note that neither the Management Company nor ourselves accept liability for loss of pool heating or lighting facilities other than as noted above.

Climate. Florida has a tropical climate, which is ideal for both humans and pests. Pests are not an unusual; occurrence and for this reason our home has a monthly pest control program. To help eliminate these uninvited guests we recommend that all windows and doors remain closed and all times and that all opened food be stored in the refrigerator provided. If you become aware of a pest problem inside the home sprays such as RAID can be purchased locally. If the problem is more widespread please inform the Management Company immediately so that the appropriate treatment can be initiated.

Complaints. In the unlikely event that you have a problem with the rental home please immediately bring this to the attention of the Management Company so that they can take remedial action. If you are dissatisfied with the outcome please put your complaint in writing to the Management Company within 14 days of your return and forward a copy to the Owners. If you do not bring your complaint to the Management Company's attention immediately you will not have allowed them the opportunity to satisfactorily resolve your problem, and in these circumstances we will be unable to assist with your complaint - we cannot try and put things right for you after you have returned home. Should you have any comments or suggestions which could help us to improve our own booking procedure or administration please let us know as we are making every effort to improve our service to our guests.